Built-in call center for recovery
Queue abandons, failed payments and subscription events to your own agents inside ElasticFunnels, instead of a webhook to an outside call center.
Organization Callcenter at a glance
- Type
- Built-in call center
- Connect with
- Your active call center
- Creates
- Queue items for your agents
- On by default
- Abandons, declines, renewals
- Also available
- Sales, cancels, winbacks
- Plan
- Every plan
What the Organization Callcenter integration does
The Organization Callcenter integration uses the ElasticFunnels call center module as its destination. Each enabled event becomes a queue item for your agents, who can then take the order on the customer record.
- Abandons wait for a delay, and a purchase inside that window cancels the call
- Failed charges and renewals carry the decline code, with a code filter
- Sales, cancellations and winbacks when you turn them on
- Agents place phone orders with cards on file, upsells and commissions
Events that create queue items
- Abandoned cart
- On by default
- Failed payment
- On, with decline-code filter
- Renewal failed
- On by default
- New sale
- Off until you enable it
- Cancel and winback
- Off until you enable them
How to connect Organization Callcenter
The integration only queues work when an active call center exists in your organization.
Create a call center
Open Call Center → Setup, add a call center and your agents. Apply Defaults creates starter teams and dispositions.
Enable the integration
Add Organization Callcenter in Settings → Integrations → Operations and pick the call center and queue action.
Pick events and merchants
In the Events table, turn on each event and set its delay. Then assign all merchants or selected ones.
Full guide: Call Center suite Call center setup Order entry Call center integrations
Organization Callcenter + call center
Abandons to your agents
Checkout abandons become queue items. A recovered abandon closes its item.
Declines to your agents
Failed first charges and renewals are queued with the gateway decline reason.
Phone orders on the record
Agents see order history and cards on file and charge the order in Order Entry.
Mix with outside providers
Keep some merchants in-house and send others to HelpGrid, Tauk or SalesBound.
Other call center integrations
50+ integrations in the catalogue. Browse all integrations
Organization Callcenter integration FAQ
How is this different from HelpGrid or Tauk?
Those send your events to an outside call center by webhook or API. Organization Callcenter keeps the work inside ElasticFunnels as queue items for your own agents.
Which events can create queue items?
Abandoned carts, failed payments, subscription renewal failures, new sales, cancellations and winbacks. Abandons, failed payments and renewal failures are on by default.
What do I need before I enable it?
An active call center in your organization, created under Call Center then Setup. Without one, the integration has nowhere to queue work.
Can agents take the order on the call?
Yes. In Order Entry an agent looks up the customer, sees order history and cards on file, and charges the order, including subscriptions and upsells.
Can I use it next to an external call center?
Yes. Assign the integration to all merchants or selected ones, and send other merchants to an outside provider.