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In-house Call Center
Built-in Call Center integration
Run your own outbound team inside ElasticFunnels. No third-party vendor needed. Abandons, sales, failed payments, and subscription events flow into a real-time queue your agents work in the ElasticFunnels dashboard.
What it does
The Organization Call Center turns ElasticFunnels itself into your call-center platform. Events from any merchant or page (abandons, sales, failed payments, subscription failed/cancel/winback) automatically queue against an internal Call Center you create in the Call Center module.
Agents log into EF, see the queue, dial leads through Twilio Voice, take MOTO orders directly into the active checkout, mark dispositions, and move on. TCPA quiet hours, DNC scrub, recording, and PCI redaction in call notes are built in.
What you get
- Abandon, sale, failed payment, subscription failed, subscription cancel, and subscription winback events all routable to in-house queues
- Configurable default action per event: outbound call or callback
- Per-event delay (so a customer who self-resolves never gets called)
- Per-event decline-code filter (whitelist or blacklist)
- Auto-cancellation when a successful sale lands inside the delay window
- Idempotent queue items keyed by conversion code (no double-dialing)
- Twilio Voice telephony, click-to-dial, recording, transcription, and disposition tracking
- MOTO order entry with PCI-redacted call notes
- TCPA quiet hours per timezone and DNC list scrub
