HelpGrid integration for recovery
ElasticFunnels sends HelpGrid your abandoned checkouts and, if you turn them on, sales, failed payments and subscription events, so its agents can call and recover the order.
HelpGrid at a glance
- Type
- Outsourced call center
- Availability
- On request
- Connect with
- Webhook URL from HelpGrid
- On by default
- Abandoned carts
- Also available
- Sales, failed payments, subs
- Scope
- All or selected merchants
What the HelpGrid integration does
HelpGrid runs live phone agents for customer service, cart recovery and order taking. The integration pushes each enabled event to the HelpGrid webhook after the delay you set, and records the sales HelpGrid posts back.
- Abandoned carts go out after a delay, and a purchase inside that window cancels the call
- Failed payments carry the decline code, with a whitelist or blacklist filter
- Sales, renewal failures, cancellations and winbacks when you enable them
- Recovered sales come back as orders, with an optional commission %
Events you can send to HelpGrid
- Abandoned cart
- On by default, with delay
- Failed payment
- Decline-code filter
- New sale
- Needs a customer phone
- Renewal failed
- Dunning escalation
- Cancel and winback
- Retention and re-engagement
How to connect HelpGrid
HelpGrid is enabled per account. Ask us to turn it on, then connect it from your integrations.
Request access
Contact ElasticFunnels to enable HelpGrid for your organization, and ask your HelpGrid account manager for a webhook URL.
Connect HelpGrid
Paste the webhook URL in Settings → Integrations → Operations → HelpGrid and use Test Webhook.
Pick events and merchants
In the Events table, turn on each event and set its delay. Then choose all merchants or a whitelist.
Share the conversion URL
Give HelpGrid the conversion webhook so the sales its agents close are recorded in ElasticFunnels.
Full guide: Call center integrations
HelpGrid + call center
Abandons to HelpGrid
Checkout abandons are queued for a call, then cancelled if the buyer comes back.
Declines to HelpGrid
Failed first charges and renewals go out with the gateway decline reason.
Recovered sales back
Sales HelpGrid closes are recorded as orders, attributed to HelpGrid.
Mix with your own agents
Send some merchants to HelpGrid and keep others in your built-in call center.
Other call center integrations
50+ integrations in the catalogue. Browse all integrations
HelpGrid integration FAQ
Which events can ElasticFunnels send to HelpGrid?
Abandoned carts, new sales, failed payments, subscription renewal failures, cancellations and winbacks. Only abandoned carts are on by default. You turn the others on in the Events table.
Will HelpGrid call a customer who already bought?
Abandons and failed payments wait for the delay you set. If a successful sale for the same customer lands inside that window, the pending call is cancelled and HelpGrid is never contacted.
How do recovered sales get into ElasticFunnels?
HelpGrid posts them to your conversion webhook. ElasticFunnels converts the matching abandon into an order, or creates a new one, and can record a commission percentage for HelpGrid.
Why is HelpGrid on request?
HelpGrid is enabled per organization. Contact us and we turn it on for your account, then you connect it with the webhook URL from HelpGrid.