Twilio integration

What it does

Twilio handles SMS and voice in EF. Marketing SMS goes out from automations or campaigns. Two-way SMS flows respond to keywords. Voice powers the call center: inbound queues, outbound dialing, MOTO order entry, and recovery calls on declined subscriptions.

TCPA quiet hours, DNC list checks, and PCI redaction in call notes are built in. You bring your Twilio account; EF handles the rest.

What you get

• SMS send (transactional and marketing) with delivery receipts
• Two-way SMS flows: keyword routing, opt-in, opt-out
• Voice inbound and outbound queues for the built-in call center
• MOTO order entry over the phone with PCI-redacted notes
• Auto-recovery calls on failed subscription rebills
• TCPA quiet-hours enforcement per timezone
• DNC list integration with national and internal scrub
• Call recording, transcription, and disposition tracking

Setup

1. Get your Twilio Account SID and Auth Token from the Twilio console.
2. Buy or assign Twilio phone numbers for SMS and voice.
3. In ElasticFunnels, go to Settings → Integrations → Communications → Twilio. Paste credentials and phone numbers.
4. Configure quiet hours, DNC scrub, and message templates.
5. For call center: enable Twilio Voice as the telephony backend in Settings → Call Center → Telephony.
6. Test SMS send and inbound voice queue with a real number.