Move a call center to automations

You want to test a new call script on half your abandoned carts, but the call center gets its leads from switches on its integration page, and those cannot be split.

The enemy is the setting you cannot put a test in front of.

A call center page now has an Automations panel that says how it sends today and how many automations use it. Move to automations creates one automation for each event the call center receives, turns them on and turns its own event switches off in the same step, so no lead goes out twice and none is dropped. Delay, decline codes and filters stay on the integration page and the automations use them, and the merchant rules for cancellations and failed renewals still apply. Call centers move one at a time, only when you click. A call center you connect from now on sends from automations, and presets build the usual flows for you. Fulfillment centers get the presets and the panel but are not moved, because their routing lives on merchants and products.

Try it: open a call center under Integrations, click Move to automations, check the list and confirm. Then add a Split Test step to any of the new automations.