Jetpack fulfillment integration
Paid orders with physical products go to Jetpack Fulfillment after a delay you set, and the Jetpack status and tracking number come back onto each order.
Jetpack at a glance
- Type
- 3PL fulfillment
- Connect with
- API Key ID + Secret Key
- Assign at
- Merchant or product
- Send delay
- Hours, set on the integration
- Tracking
- Number and link on the order
- Filters
- Merchants and affiliates
What the Jetpack integration does
Pick Jetpack as the fulfillment provider on a merchant, or on a single product. Each paid order is queued, sent after your delay, then checked for status and tracking.
- Only physical line items are sent, with the SKU Jetpack expects
- A refund cancels the Jetpack order if it has not started processing
- Failed sends retry on a schedule and keep the Jetpack error on the order
- Tracking number and link are available as email variables
Order status from Jetpack
- Scheduled
- Waiting for your send delay
- Sent
- Accepted by Jetpack
- Processing
- Queued or being fulfilled
- Shipped
- Tracking number and link stored
- Delivered
- Final status
- Fulfillment error
- Jetpack could not export it
How to connect Jetpack
Test orders are never sent to Jetpack.
Get API credentials
Ask your Jetpack account manager for an API Key ID and Secret Key.
Connect Jetpack
Enter them in Settings → Integrations → Operations → Jetpack Fulfillment, set the send delay and test the connection.
Match your SKUs
Give each product the SKU from your Jetpack catalog in its Fulfillment tab.
Assign it
Set Jetpack as the fulfillment provider on a merchant, or pick the integration on a single product.
Full guide: Fulfillment integration
Jetpack + custom checkouts
Checkout to Jetpack
Paid orders from your checkout pages are queued for Jetpack.
Per-product routing
A product can override the merchant default and ship from a different fulfillment integration.
Refunds stop shipments
A refund cancels the Jetpack order while it can still be cancelled.
Tracking to the customer
Put the tracking number and link in your order emails.
Other fulfillment and order integrations
50+ integrations in the catalogue. Browse all integrations
Jetpack integration FAQ
Which orders go to Jetpack?
Paid orders on a merchant or product that uses your Jetpack integration, and only their physical line items. Test orders are never sent.
Why is there a delay before an order is sent?
It gives refunds and address fixes time to land before the order ships. You set the delay in hours on the integration.
Does Jetpack send tracking back?
ElasticFunnels checks Jetpack for order status on a schedule and stores the tracking number and tracking link on the order.
Can some products ship from another warehouse?
Yes. The merchant sets the default fulfillment integration and each product can override it, so one brand can use Jetpack and ShipOffers side by side.
What if Jetpack rejects an order?
The order is marked as a fulfillment error with the reason. Fix the SKU or the address, then resend it from the fulfillment view.