Attentive integration
Keep Attentive for SMS while your funnels, split tests and analytics run in ElasticFunnels. Leads, buyers, abandons and refunds reach Attentive as they happen.
Attentive at a glance
- Type
- SMS and email marketing
- Connect with
- Custom app API key
- Steps
- Six automation steps
- Orders from
- Your checkout and networks
- Consent
- Texts need an SMS yes
- Presets
- Eight, one click each
What the Attentive integration does
Automation steps subscribe people to Attentive, set attributes on them and send the events your Attentive journeys start from. It works with orders from your own checkout and from ClickBank, BuyGoods, Digistore24 and JVZoo.
- Subscribe the phone to texts and the email to emails, or one of them
- Send purchases with each product, price and quantity, and add to cart events for abandon journeys
- Send custom events such as Checkout abandoned, Refund or Upsell declined, with your own properties
- Set custom attributes such as Customer=true, last product, merchant, funnel and UTM source
Attentive steps in automations
- Subscribe to texts and emails
- Phone, email or both
- Send custom event
- Name and properties
- Set custom attributes
- name=value lines
- Send purchase
- Products, price, quantity
- Send add to cart
- For abandon journeys
- Send product view
- A product view event
How to connect Attentive
A purchase on its own never subscribes anyone to texts. Network orders carry no SMS consent, so those buyers get events and attributes but are not subscribed to texts.
Create a custom app
In Attentive Marketplace, create a custom app with write access to Subscribers, Custom events, Custom attributes and eCommerce, and read access to Subscribers. Copy its API key.
Connect Attentive
In Apps → Integrations → Attentive, name the connection and paste the key. It is checked with Attentive when you save.
Create the presets
The Presets tab creates form entry, purchase, abandoned checkout, refund, chargeback, cancelled subscription and upsell declined automations.
Build the journeys
In Attentive, start a journey on each event name, and set the abandon journey to exit on a purchase.
Full guide: Attentive integration
Attentive + your funnels
Abandoned checkout journey
An add to cart and a Checkout abandoned event start the journey. The purchase event ends it.
Buyers who ticked the SMS box
A new purchase subscribes the buyer to texts only when they ticked the box at checkout.
Upsell declined
A click on the No thanks link runs an automation from a page event.
Refunds and chargebacks
Refund and Chargeback events can start their own Attentive journeys.
Related reading
Other SMS integrations
50+ integrations in the catalogue. Browse all integrations
