Chargebacks911 alerts integration
Chargebacks911 alerts and case updates reach ElasticFunnels by webhook and land on the original order, so your team sees every dispute next to the sale.
Chargebacks911 at a glance
- Type
- Chargeback alerts and cases
- Connect with
- Chargebacks911 username + password
- Webhooks
- Registered when you save
- Gateways
- NMI, Stripe, Klarna
- Alerts
- Recorded for your review
- Direction
- Both ways
What the Chargebacks911 integration does
Chargebacks911 watches your merchant accounts through the card networks. ElasticFunnels subscribes to its webhooks when you save the integration and writes each alert and case update onto the matching order.
- Alerts are matched to the order by transaction ID, order ID and amount
- A matched alert records a chargeback on the order and notifies your team
- Case filed, status and verdict changes update the order
- Chargebacks recorded on NMI, Stripe or Klarna are sent to Chargebacks911 with order, billing and product data
Chargebacks911 webhooks handled
- ALERT_CREATED
- Chargeback recorded, team notified
- ALERT_STATUS_CHANGED
- Alert updated
- CASE_CREATED
- Case filed on the order
- CASE_STATUS_CHANGED
- Case status updated
- CASE_VERDICT_CHANGED
- Verdict stored
How to connect Chargebacks911
Save first, then use Test Connection to check the credentials.
Get API credentials
Ask Chargebacks911 for your API username and password.
Connect Chargebacks911
Enter them in Settings → Integrations → Operations → Chargebacks911 and save.
Check the webhooks
The webhook URL and the subscribed events show on the form once Chargebacks911 accepts them.
Full guide: Chargeback management
Chargebacks911 + analytics
Alerts onto orders
Each matched alert becomes a chargeback on the original order, with its alert ID.
Chargebacks in reports
The chargeback amount comes off revenue for the order, merchant and affiliate.
Order data to Chargebacks911
Chargebacks on your own checkout send order, billing and product data back for matching.
Unmatched alerts
An alert with no matching order sends your team a notification with its ID and amount.
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Chargebacks911 integration FAQ
Does ElasticFunnels auto-refund Chargebacks911 alerts?
No. A Chargebacks911 alert is recorded as a chargeback on the matched order and your team is notified to review it. Automatic alert refunds come with the Dispute.com integration.
Which merchants does it work with?
Merchants on NMI, Stripe and Klarna, where ElasticFunnels can issue refunds. BuyGoods, ClickBank and Digistore24 handle chargebacks in their own systems.
Do I set up the webhooks in Chargebacks911?
No. ElasticFunnels registers the webhook for alert and case events when you save valid credentials, and lists the subscribed events on the form.
What happens to an alert that matches no order?
Nothing is written to your orders. Your team gets a notification with the alert ID and amount so it can be checked by hand.
Can I run Chargebacks911 and Dispute.com together?
Yes. Each is its own integration and both can be active on the same brand.