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Chargebacks
Chargebacks911 integration
Early chargeback alerts via Visa VAMP and Mastercard Ethoca, plus auto-refund logic so disputes never become real chargebacks. Cases sync back into your EF dashboard.
What it does
Chargebacks911 monitors card-network partnerships (Visa VAMP, Mastercard Ethoca) and pushes alerts to ElasticFunnels the moment a customer files a dispute or pre-arbitration. EF receives ALERT_CREATED and CASE_CREATED webhooks and creates a chargeback alert record on the matching order.
Order data is also pushed to Chargebacks911 via `POST /v2/orders` so they can match alerts to your transactions with high confidence. You can configure auto-refund rules so qualifying alerts trigger a refund through your gateway before they escalate.
What you get
- Inbound webhooks: ALERT_CREATED, CASE_CREATED, CASE_UPDATED
- Order push to Chargebacks911 for transaction matching (POST /v2/orders)
- Basic Auth (username + password), quick to configure
- Auto-refund eligible alerts to prevent the chargeback from being filed
- Chargeback alerts list view in EF with status, amount, dispute reason
- Works alongside Dispute.com. ElasticFunnels supports either or both providers.
