Dispute.com integration for alerts
Dispute.com alerts land on the original order in ElasticFunnels and can refund it under your rules, before the dispute becomes a chargeback.
Dispute.com at a glance
- Type
- Chargeback alerts
- Connect with
- Dispute.com API key
- Alerts
- Ethoca, Verifi CDRN
- Auto-refund
- Amount cap and alert type
- Gateways
- NMI, Stripe, Klarna
- Filters
- Merchants and affiliates
What the Dispute.com integration does
Dispute.com watches the card networks for disputes on your merchant accounts. When it sends an alert, ElasticFunnels finds the order and either refunds it under your rules or holds it for review.
- Alerts are matched by transaction ID, order ID, card last four and amount
- Auto-refund below an amount you set, for Ethoca, CDRN or both
- After a refund, cancel the subscription and flag the customer if you choose
- Chargeback updates, wins, losses and Visa RDR cases are logged on the order
Dispute.com events handled
- alert.new
- Match, then refund or review
- chargeback.new
- Chargeback logged on the order
- chargeback.updated
- Status updated
- chargeback.won / lost
- Outcome stored
- rdr.new
- Visa RDR case logged
How to connect Dispute.com
ElasticFunnels registers the alert, chargeback and RDR webhooks with Dispute.com when you save.
Create an API key
Generate an API key in your Dispute.com dashboard.
Connect Dispute.com
Paste it in Settings → Integrations → Operations → Dispute.com, save and click Test Connection.
Set your rules
Pick the merchants it covers, then turn on auto-refund with a maximum amount and the alert types to act on.
Full guide: Chargeback management
Dispute.com + custom checkouts
Alert to refund
A matching alert under your cap is refunded through NMI, Stripe or Klarna, and Dispute.com is told.
Rebills stopped
A refunded alert can cancel the customer subscription so it does not bill again.
Everything else to review
Alerts outside your rules are logged and your team is notified.
Chargebacks in reports
Chargeback records sit on the order and come off revenue in reports.
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Dispute.com integration FAQ
Does ElasticFunnels send evidence to Dispute.com?
No. Dispute.com finds disputes through its own card network monitoring and handles representment on its side. ElasticFunnels receives its alerts and chargeback events and answers the alerts it refunds.
How does auto-refund decide?
An alert is refunded only when auto-refund is on, the amount is at or below your maximum (0 means no limit), the alert type is one you selected and the merchant passes your filters. Anything else waits for review.
Which merchants does it work with?
Merchants on NMI, Stripe and Klarna, where ElasticFunnels can issue the refund. BuyGoods, ClickBank and Digistore24 handle chargebacks in their own systems.
What is RDR?
Rapid Dispute Resolution, a Visa program that resolves disputes before they become chargebacks. Dispute.com runs it under the rules in its dashboard, and ElasticFunnels logs each case it sends.