Logicall cart recovery integration
When a buyer leaves the checkout, ElasticFunnels hands the lead to Logicall agents to call. When they close the sale, Logicall posts it back and the abandon turns into a purchase.
Logicall at a glance
- Type
- Outbound call center
- Connect with
- Webhook URL from Logicall
- Default event
- Abandoned checkout
- More events
- Failed payments, subscriptions
- Postback
- Conversion webhook URL
- Filters
- By merchant and affiliate
What the Logicall integration does
ElasticFunnels sends each abandoned checkout to your Logicall webhook with the contact details, the product and the tracking IDs. Logicall calls the buyer and posts recovered sales back.
- Each event waits a delay you set, and a purchase inside that window cancels the call
- Failed payments and subscription events can go to Logicall too, with a decline-code filter
- A recovered sale converts the abandon into a purchase on the same record
- Set a commission percent and map Logicall product codes to your products
Events you can send to Logicall
- Abandoned cart
- On by default
- Abandon recovered
- Cancels the lead
- Failed payment
- Decline-code filter
- Sale
- Purchase confirmation
- Subscription
- Rebill failed, cancel, winback
How to connect Logicall
Each lead carries name, email, phone, address, product, source, IP and click and conversion IDs.
Get your webhook URL
Ask your Logicall account manager for the webhook URL that receives abandoned cart data.
Connect Logicall
In Settings → Integrations, add Logicall, paste the webhook URL and give Logicall the Conversion Webhook URL shown in the form.
Choose events and merchants
Turn on the events Logicall should receive, set each delay, and pick all merchants or a list.
Test it
Click Test Webhook. Logicall should answer with {"status":"Ok"}.
Full guide: Call center integrations
Logicall + call center
Abandons to Logicall
Checkout abandons become call leads after the delay you set.
Recovered sales back
Logicall posts the sale and it replaces the abandon on the record.
In-house agents too
Run your own agents in the Call Center suite next to Logicall.
Subscription saves
Failed rebills and cancels can go to Logicall for a retention call.
Other call center integrations
50+ integrations in the catalogue. Browse all integrations
Logicall integration FAQ
What does ElasticFunnels send to Logicall?
Abandoned checkouts by default: name, email, phone, address, the product, the traffic source, IP and click and conversion IDs. You can also turn on sales, failed payments and subscription events.
Will Logicall call a buyer who already came back and paid?
No, if they paid inside the delay window. A purchase from the same customer cancels the pending call before it is sent.
How do recovered sales get back into ElasticFunnels?
Logicall posts each recovered sale to the Conversion Webhook URL shown in the integration. ElasticFunnels turns the matching abandon into a purchase, or records a new sale if none matches.
Can I send only some merchants or affiliates to Logicall?
Yes. The integration listens to all merchants or a list you pick, and can filter by affiliate the same way.
Is Logicall the same as the Call Center suite?
No. Logicall is an outside call center that receives leads by webhook. The Call Center suite is for your own agents inside ElasticFunnels. Both can run together.